Return Policy
General Return Service Rules
Return services are designed to protect users’ consumption experience and ensure basic service rights and interests. All return behaviors must comply with the unified service specifications formulated by our platform, so as to ensure standardized and efficient service processing for both parties.
Before initiating a return, users shall properly keep the purchased goods and supporting materials. Any damage, loss or private modification of the goods that affects secondary sales will affect the pass rate of return verification. We will conduct comprehensive inspection and evaluation on all returned goods in a neutral and fair manner.
For all qualified return applications, relevant service procedures will be launched as soon as possible. For unqualified applications, we will give corresponding prompt explanations to help users understand the service standards and adjust application materials appropriately.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
Return services are designed to protect users’ consumption experience and ensure basic service rights and interests. All return behaviors must comply with the unified service specifications formulated by our platform, so as to ensure standardized and efficient service processing for both parties.
Before initiating a return, users shall properly keep the purchased goods and supporting materials. Any damage, loss or private modification of the goods that affects secondary sales will affect the pass rate of return verification. We will conduct comprehensive inspection and evaluation on all returned goods in a neutral and fair manner.
For all qualified return applications, relevant service procedures will be launched as soon as possible. For unqualified applications, we will give corresponding prompt explanations to help users understand the service standards and adjust application materials appropriately.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.